Safeguarding your brand’s reputation
It’s crucial to provide a 5-star winner experience which will reflect your brand in a favourable light.
From the moment we notify a winner of their success through to the moment they receive their prize, our dedicated customer service team offers a first-class experience. We become the voice of your brand, reaching out to winners via phone, text, or email to personally congratulate them on their success. Promptness is our priority, and we respond quickly to any queries winners may.
We are well aware that not all winners are genuine, and there are individuals who employ fraudulent methods to exploit your prizes on a large scale. That's why we remain vigilant and continuously monitor for such activities. By proactively identifying and preventing fraudulent claims, we help safeguard your budget from unnecessary overspend.